With the hope that restrictions for the lockdown will ease before Summer, The New Wilmington Hotel is delighted to announce a number of enhanced procedures for the safety of our guests along with our innovative new technology.

New Technology:
Our new booking system will allow you to check-in and out via our app, thus reducing time at check-in and checkout.

You will also be able to book reservations for the restaurant via the app or order room service.
For outside guests you will be able to use the app or our website to reserve a table in the restaurant or order from our new take away service.
The hotel will reduce the use of cash and increase the use of card payments or bank transfers.

Check-in:
We request on arrival, that you only enter the lobby area of the hotel if there are no other guests in to comply with social distancing rules. With our new check in-app any guests in the lobby will be dealt with fast and efficiently.

We also ask that every guest first uses the hand sanitizer positioned by the desk before receiving your room key/card.

On checkout please use the app (if possible) and deposit all keys at the desk drop off slot.

Cleaning:
We have upgraded our chemical cleaner to the new FAD Green-Shield from our supplier Chemex, which is a food safe, environmentally friendly 2-in-1 Cleaner and Sanitiser.
This product Prevents the spread of coronavirus and is 99.9% effective against enveloped viruses.

Training:
All staff will be tested at the start of their shift and bi-hourly for temperatures.
The reception area will be sanitized after each guest check-in and all door handles and surfaces in communal areas will be cleaned every 15 minutes.

Your room attendants will now be in full PPE when cleaning your room. At the end of each stay the room will have a full deep clean and all bedding will be removed and taken to the laundry. We will work on a rotation of rooms to ensure to the best of our ability each room will be vacant for a minimum of 5 hours before a new guest uses the room.
We will therefore only be able to start check-in from 4pm.
We will until further notice be removing the complimentary tea and coffee making facilities in the rooms to reduce the chance of contamination. However, if you wish for tea or coffee this can be ordered via room service.
We will keep Hairdryers at reception for use.

If at any time during your stay with us you begin to feel ill, please remain in your room and contact reception. We will implement our emergency procedure to get you medical attention as quickly as possible.

Your cooperation during your stay with us is very much appreciated and we will endeavor to ensure your stay with us is relaxing and enjoyable in what is unprecedented times.